FAQ

OXBOW RIVERSTAGE IS AN ALL-AGES OUTDOOR MUSIC SERIES FEATURING NATIONAL TOURING ACTS
FREQUENTLY ASKED QUESTIONS

WHERE IS THE OXBOW RIVERSTAGE? 

At the Oxbow Commons Park located at 1268 McKinstry St, Napa, CA 94559

WHAT IS THE BAG POLICY?

To provide a safer environment for our fans and expedite festival entry processes, we recommend that you consider attending Oxbow RiverStage bag-free, we realize that is not always possible, so here is a list of acceptable and prohibited items.

ALLOWED

  • Sunscreen (non-aerosol)

  • Beach blankets and towels

  • Non-professional cameras

  • One (1) empty plastic fallible water bottle

  • Factory sealed water bottles

  • Sealed, unopened packs of cigarettes

  • Prescription and OTC medications only in their original bottles 

  • Empty CamelBak-style water bladders

NOT ALLOWED

  • Weapons of any kind

  • Illegal substances (including narcotics) or drug paraphernalia

  • Alcohol

  • Chairs of any kind 

  • Coolers

  • Kites, flags, flagpoles

  • Objects that can be used as projectiles such as glow sticks, poi balls, etc.

  • Glass containers

  • Large posters or signs

  • Bicycles, rollerblades, skateboards, scooters, or motorized vehicles or any kind

  • Large chains or spiked jewelry 

  • Fireworks, sparklers

  • Large umbrellas

  • Tents and canopies 

  • Video recording equipment (except to approved personnel)

  • Professional camera equipment (except to approved personnel)

  • Tripods, monopods

  • Drones

  • Audio recording equipment

  • Soccer balls, footballs, frisbees, etc.

  • Focused light devices, including laser pointers

  • Items intended for sale

  • Water guns, balloons, etc.

  • Pets (except service animals)

  • Any additional items that can endanger the safety of the crowd

 

DO CHILDREN GET IN FREE?

Children under the age of 2 do not need a ticket to enter the venue.

 

CAN I SMOKE IN THE PARK?

Smoking in the park is not permitted.

 

WHERE CAN I PURCHASE TICKETS?

Tickets available for purchase online at www.oxbowriverstage.com and www.ticketmaster.com or visit the box office located at the Napa Valley Opera House at 1030 Main Street, Napa, CA.

CAN I BUY TICKETS AT THE DOOR ON THE DAY OF THE EVENT?

If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time.

CAN I GET A REFUND OR EXCHANGE MY TICKETS?

All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled.

WHAT IS A PRESALE? HOW DO I PARTICIPATE OR GET A PASSWORD?

There are often presales offered before the general public on sale that can be purchased online only via www.oxbowriverstage.com or www.ticketmaster.com. Please sign up for our newsletter to receive presale information.

HOW CAN I FIND A LOST ITEM?

Report your lost items on our contact form HERE

HOW DO I PURCHASE  WHEELCHAIR ACCESSIBLE/ADA TICKETS?

To purchase wheelchair accessible seating, click the “request accessible tickets” link on the Ticketmaster event page. If you have already purchased regular tickets for an event and require accessible seating, see our ADA liaison at the venue entrance and we will do the best we can to accommodate your seating needs.

For additional questions or concerns. please email our ADA Liaison at ada@oxbowriverstage.com 

WILL THERE BE ALCOHOLIC BEVERAGES FOR PURCHASE?

Wine & Spirits will be available for purchase at the venue, no outside food and beverage may be brought in. 

 

 

WEATHER

Expect warm weather during the day August through October in Napa, cool evenings. Show goes on rain or shine. 

 

 

STILL HAVE A QUESTION?

Contact us using the form HERE.

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